Field Services
Field Services
Utilize Workflow Automation & Scheduling Algorithms to Facilitate a Highly Effective Mobile Workforce
Efficient field services require a combination of multi-channel communication, streamlined workflows, and powerful analytics tools. At Haceb, we help you deliver all these essential capabilities through the Microsoft Dynamics 365 platform, allowing you to streamline service delivery and improve operational efficiency.
Key Services
Work Order Management
Generating work orders has never been easier with Dynamics 365 Field Services' robust work order management system. This intuitive tool allows you to quickly create, assign, and prioritize service requests, keeping your field workers and customers on the same page at all times.
Group orders according to custom criteria for optimal scheduling
Streamline labor and service tracking with in-built monitoring
Improve on-site customer service and satisfaction with real-time analytics.
Optimize order routing to reduce downtime
Group orders according to custom criteria for optimal schedulingStreamline labor and service tracking with in-built monitoring Improve on-site customer service and satisfaction with real-time analytics. Optimize order routing to reduce downtime _0.png)
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Scheduling and Dispatch
Order dispatchers will have no trouble managing your mobile workforce with Dynamics 365 Field Services' advanced scheduling and dispatch algorithms. This intuitive tool provides both automated and manual drag-and-drop scheduling options, permitting dispatchers to set their own priority parameters such as worker availability, skill set, location, or order priority.
View scheduling and dispatch timelines in one intuitive dashboard
Maximize operational efficiency with automated dispatching optimization
Integrate GPS-enabled mobile devices for real-time updates and worker tracking
Schedule anything from work orders to sales orders, projects and more
View scheduling and dispatch timelines in one intuitive dashboardMaximize operational efficiency with automated dispatching optimizationIntegrate GPS-enabled mobile devices for real-time updates and worker tracking Schedule anything from work orders to sales orders, projects and moreAccount and Contact Management
It's essential that your business can efficiently and securely store account and customer contact information. Dynamics 365 Field Services makes this easy with its robust account management system, which allows you to store all your customer data in one secure location. You can also integrate with popular third-party applications for even more flexibility and control.
Manage all customer contact information in one central location
Integrate with other systems for a complete view of customer data
Automatically assign contacts and accounts as part of your work orders
Provide your customers and clients with a high-quality, personalized experience.
Manage all customer contact information in one central location Integrate with other systems for a complete view of customer data Automatically assign contacts and accounts as part of your work orders Provide your customers and clients with a high-quality, personalized experience._0.png)
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Activity Management
The Dynamics 365 Sales application allows organizations to plan, track and organize all their customer interactions and communications in one central repository. With powerful sales campaign and activity management tools, you can always stay on top of your outreach efforts and easily track metrics for more informed decision-making and business insight.
Organize and track all your sales activities in one central location
Identify areas of improvement with real-time sales and activity reporting
Integrate sales activities with other key business processes
Deliver exceptional customer service to build lasting relationships
Organize and track all your sales activities in one central location
Identify areas of improvement with real-time sales and activity reporting Integrate sales activities with other key business processes
Deliver exceptional customer service to build lasting relationshipsMobile Application
Access all your sales and customer information from anywhere with Dynamics 365 Field Services' mobile application. This intuitive app provides field workers with real-time updates and notifications, enabling them to stay on top of their activities and prioritize orders as needed.
Access your sales and customer data from anywhere with our mobile app
Stay on top of order updates and notifications with real-time tracking
Integrate your mobile application with other productivity tools for maximum efficiency
Update and collaborate with your team in real-time no matter where you are.
Access your sales and customer data from anywhere with our mobile app
Stay on top of order updates and notifications with real-time tracking Integrate your mobile application with other productivity tools for maximum efficiency Update and collaborate with your team in real-time no matter where you are..png)
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Omnichannel Customer Service
Dynamics 365 Customer Service — an integral part of the Dynamics 365 suite — is designed specifically to offer organizations a single platform that enhances customer and agent experiences on any device.
Enhance customer experiences with a single, powerful omnichannel platform
Provide seamless customer communication across multiple channels
Track and report on key metrics to optimize operations
Provide customers with access to a comprehensive self-service knowledge base
Enhance customer experiences with a single, powerful omnichannel platform
Provide seamless customer communication across multiple channels Track and report on key metrics to optimize operations Provide customers with access to a comprehensive self-service knowledge baseWhy Work with Haceb?
Proven Track Record
We have extensive experience implementing
solutions in many industries
including FMCG, Retail,
Support & Maintenance and
much more.
solutions in many industries
including FMCG, Retail,
Support & Maintenance and
much more.
Microsoft Partner
Haceb is a Microsoft Gold
Partner with a team of highly
proficient experts.
Partner with a team of highly
proficient experts.
Customized Solutions
Through specialist consulting
services that are backed by
deep industry knowledge, we
can build the right solution for
your unique business needs.
services that are backed by
deep industry knowledge, we
can build the right solution for
your unique business needs.
Complimentary Capabilities
As your business grows so
too do your tech
requirements. Our team is on
hand to implement the solutions you
need when you
need them.
too do your tech
requirements. Our team is on
hand to implement the solutions you
need when you
need them.
Contact a
HACEB Engineer Today
HACEB Engineer Today
