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IT Support

Fully Managed IT Support Services

Free Up Your Time & Resources By Outsourcing Your IT Support
Implementing and maintaining your own IT systems can be costly and resource-intensive.
But choosing an outsourced support service can liberate your business from the burden of managing and updating your own IT infrastructure, allowing you to focus on core revenue-generating activities.
Key Services
Service Level Agreements
In today's fast-paced business world, it is essential to have a reliable IT support team that can always be relied upon to resolve any issues. That's why at Haceb, we offer service level agreements (SLAs) to all our clients. This means you can be confident that our team will always be on hand to resolve any issues you may have, no matter how big or small. We can:
Provide 24/7 support
Respond to support requests within a specified time frame
Resolve issues quickly and efficiently
Provide regular reports on service levels
Maintenance Contracts
Maintaining your IT systems requires a significant amount of time and resources. But with Haceb's maintenance contracts, you can rest assured that your systems are always kept up-to-date and running smoothly. Our maintenance contracts cover everything from system updates and security patches to troubleshooting and user support. We can:
Perform regular system checks
Assist with the installation of updates and patches
Troubleshoot system issues
Install new hardware and software
Support and Maintenance
When you choose Haceb for your IT support and maintenance, you benefit from 24/7 support. We proactively fix problems before they affect your network, giving you peace of mind that your IT systems are always running smoothly. We can:
Migrate data to cloud systems
Provide general network maintenance
Assess and manage IT security
Upgrade software and hardware systems
Hotline Support
Have you ever been left stranded with a critical IT issue outside of normal working hours? With Haceb's hotline support, you can rest assured that help is always on hand, no matter what time of day or night. Our hotline support service provides 24/7 assistance, so you can always get the help you need when you need it. We can:
Provide assistance and advice on any IT issues
Walk you through any procedures or processes
Answer any questions you may have
Escalate any issues to our senior team members
Client Computing
Client computing is the backbone of any business and it is essential that these devices are always up and running. Haceb's client computing services cover everything from desktop support to mobile device management, thin clients, and more. We can:
Install and configure desktop operating systems and applications
Manage and update software patches and security updates
Perform system maintenance and troubleshooting
Onsite Repair Visits
Sometimes, the best way to resolve an issue is to have one of our technicians come out to your premises. With Haceb's onsite repair visits, you can be sure that any issues you’re e having will be resolved quickly and effectively. We can:
Repair network and server issues
Update system software
Install new hardware
Perform system maintenance
Computer Repairs
If your computer hardware is no longer working as it should, our team of experienced technicians can help. We offer a comprehensive computer repair service that covers everything from laptops and PCs to printers and scanners. We can:
Diagnose and repair hardware issues
Replace faulty parts
Upgrade existing hardware
Recover lost data
Our Methodology
Why Work with Haceb?
Proven Track Record
We have extensive experience implementing
solutions in many industries
including FMCG, Retail,
Support & Maintenance and
much more.
Microsoft Partner
Haceb is a Microsoft Gold
Partner with a team of highly
proficient experts.
Customized Solutions
Through specialist consulting
services that are backed by
deep industry knowledge, we
can build the right solution for
your unique business needs.
Complimentary Capabilities
As your business grows so
too do your tech
requirements. Our team is on
hand to implement the solutions you
need when you
need them.
Contact a
HACEB Engineer Today